Workforce Optimization V15

Verint® Workforce Optimization™ is a suite of unified software and services that can help you deliver smarter engagement and real-time guidance across the interaction channels and areas of your enterprise that impact the customer experience, from contact centers and branch offices to the underlying back-office processes for service delivery. It can provide you with unprecedented visibility into the people, processes, and work across  multiple functional areas of your organization, helping you:

Capture and analyze customer interactions, journeys, and sentiments across channels.
Enhance the quality and security of customer interactions.  Drive deeper engagement with customers and employees.
Improve internal processes and compliance.
Boost employee productivity and performance.
Uncover business trends and areas of opportunity.
With Verint Workforce Optimization, you can transform raw data into Actionable Intelligence®, so you can understand what’s happening in your business and why — and make better, faster, and easier decisions.

Provides visibility and real-time guidance for enhancing customer service processes and workforce performance.
Helps organizations use omnichannel data to make better, faster, and easier decisions that can optimize customer engagement and employee productivity, drive revenue and competitive advantage, and enhance compliance and security.
Provides the industry’s most unified, mature workforce optimization platform, with unmatched depth of functionality, simplified system administration and maintenance, real-time enterprise collaboration, intuitive interfaces and navigation, and reduced total cost of ownership.
Offers further return on investment through expert consulting services.
 

Verint® Systems Inc. (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance.

Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.

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