Privacy Policy

Privacy Policy

(Updated June 7th, 2024)

You are currently visiting the Unify Technology Partner Portal website, part of the Mitel Group.Unify considers your personal data and your privacy at the utmost importance. Our privacy notice explains what personal data we collect and how we process them. We invite you to read them.

What is personal data?

Personal data may be any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, an online identifier or to one or more factors specific to that natural person.

 

Information about the Controller and representative on the Collection of Personal Data and Contact Details

The controller and representative for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Unify Software and Solutions GmbH & Co. KG (Technology Partner Program Team), Otto-Hahn Ring 6, 81739 Munich. Germany. Tel.: +49 89 7007-0, E-Mail: MSAInfo@mitel.com. 

For further details visit the following website: Legal information.


If you have any queries, please contact our Group Data Protection Officer: (gdpr@mitel.com)

 

Data collection

Your personal data on this website can be collected either directly or indirectly. It can be collected directly when, for instance, you voluntarily provide personal information for processing, when registering for Partner Premium Services or when completing contact forms. To provide our services, we collect – or may collect – your name, telephone number, e-mail address, Company, country, services used and any other data that you might communicate in your communication.

Your personal data can be collected indirectly when using cookies and other technologies. Unify intends to collect information such as the number of visitors, as well as user’s last visit date and consulted page. Please refer to the “cookies and other tracking technologies” part below.

An automated decision making does not take place in the context of this data processing.

 

Purpose of the processing

The purpose of the processing the data is described below:

  • Article 6 (1) sentence 1 letter f GDPR (legitimate interest of Unify)

 

When you visit our Technology Partner websites, the web server temporarily creates some records such as name or your computer’s IP address or files requested by the client.

The recorded data is solely used for data security purposes and to protect against attempted attacks on our web server.  We do not use it to create individual user profiles nor do we share this information with third parties.

We use your identification data to enable you to contact us via the website, based on information you request.

If you are contacting us via embedded application or support forms, personal data is collected. Which data is collected can be seen from the respective form which was used by the applicant. Relevant data is stored and used exclusively for the purpose of responding to your request, for establishing contact and for associated services

Other personal details, such as your name, address, telephone number, or email address will not be collected unless you provide this information voluntarily.

Your data will be manually deleted after final processing of your enquiry provided that there are no legal storage obligations to the contrary.

 

  • Article 6 (1) sentence 1 letter b GDPR (agreement with Unify),

 

Unify will provide its contracted Technology Partners with access to the Unify Technology Partner Portal as well as online access to technical documentation, drivers, patches and tools available and will give the partner a username and password for the Unify Technology Partner Portal.

The portal access for partners is part of the contract concluded under the Unify Technology Partner Program. Processing of personal data is required to allow registered partners to perform business supported by information provided on the portal.

The partner will present there its company and its partnership products together with relevant test reports of certified products! It is the responsibility of the partner to comply with all claims of data protection rights, keep the presented data up-to-date and to delete relevant information for the end of the contract. The published data can be also provided to internal Unify organizations for further processing and is partly visible for external visitors of the website.

Access to restricted areas of the portal is setup through the portal administrator obtaining confirmation from the partner or by receiving a valid access request by the partner itself. Such user data (name, phone number, e-mail address) are only used to grant portal access.

For the purpose of contract processing and providing of other contractually agreed services we will process and store personal data of contracted partners (e.g. name, postal address, e-mail address).

Due to contractually support commitments, the data may continue to be used for Unify internal purposes even after the end of the contract. However, you have the right to request the data to be deleted.

With log-in, or where a log-in is not required, by starting the use of the Technology Partner Extranet Sites the Terms of Use for these Unify Web Sites are accepted in their then current version as posted on the footer of corresponding Web Sites.

Data inventory review and deletion processes are in place in order ensure that data are kept in a form that allows identification of individuals for no longer than is necessary for the purposes for which they are processed.

Accuracy, relevance and security of your personal data

Any personal data processed by Unify is kept on secure servers. Unify uses reasonable administrative, technical, personnel, and physical measures to safeguard personal data against loss, unauthorized access, use, disclosure, or modification and to ensure the integrity of the personal data. Additionally, Unify ensures to process your personal data only for the purposes mentioned in this privacy notice and to keep data no longer than necessary.

Who can access your data?

Your personal data can be accessed by:

  • Our external service providers such as  Google Dialog Flow (chat), Olark (Real time chat) and Salesforce (customer relationship management solution) which have been specifically authorized to store Data. You can access Salesforce’s certifications standards and regulations which contain Salesforce’s personal data protection policy here, Olark GDPR regulations here and Google Cloud GDPR here.
  • Unify’ employees that have been formally authorized.
  • Data is stored in Germany. There is no transfer to third countries, but it can be accessed (at least by company admins) globally.

 

Your rights

You have:

  • the right to information regarding how your personal data is processed.
  • The right of access your personal data processed by Unify.
  • The right to erasure which allows you to require your personal data to be deleted by Unify.
  • The right to restriction of processing which allows you to control how your data is processed.
  • The right to object the processing of your personal data which means that you can require that Unify ceases to process your personal data

In case you would like to exercise your rights or lodge a complaint please use the following email address: Privacy_request@mitel.com or contact our Data Protection Officer directly at GDPR@mitel.com. Please note that we may request that you provide some details necessary to verify your identity when you request to exercise a legal right regarding your personal data.

This Privacy Notice is published and could be amended from time to time. We invite you to consult this page regularly.

Cookies and other tracking technologies

Unify is committed to comply with the EU Directive on privacy in the electronic communications. For this purpose, we have developed the following notice which intends to give you all the keys to manage the cookies we use while you’re visiting our website.

What is a cookie?

Cookies are small files which are downloaded on to a device when the user accesses to certain websites. The piece of information is then sent to the original website when the user visits the page again or when he/she visits a website that recognizes the cookie. Cookies allow a website to recognize users, to understand the users’ navigation on different websites, thus facilitating user’s navigation, save his/her preferences and improving his/her utilization of the website. Cookies can have different objectives and utilities. For more information about cookies, visit the following websites: www.allaboutcookies.org and www.youronlinechoices.eu

Unify Cookies

We intend to ensure that you enjoy your experience on our website. For this reason, when visiting our Unify website, cookies are installed on the computer.
When surfing on Unify website(s), data logs of your surfing activity may be collected with the purpose of understanding aggregate usage of features and pages.
It is not possible to attribute the hereby collected data to any distinct person.

Without this data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.

Purpose of the cookies

 

Please note that these settings are only valid for the pages created and owned by Unify. When we embody link to external websites and that you click on these links you leave our website and therefore the settings and policy applying to our website no longer applies. You should consider the new website cookies policy and settings.
Find more information below about Unify cookies.

 

Unify’ cookies table

1. Session cookie or permanent cookie

  • ‘Session’ cookies remain in your browser during your browser session only, i.e. until you leave the website.
  • ‘Persistent’ cookies remain in your browser after the session (unless deleted by you).

2. Utility

  • Necessary cookies. There are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
  • ‘Performance’ cookies collect information about your use of the website, such as webpages visited and any error messages; they do not collect personally identifiable information, and the information collected is aggregated such that it is anonymous. Performance cookies are used to improve how a website works.
  • ‘Functionality’ cookies allow the website to remember any choices you make about the website (such as changes to text size, customized pages, user name, language) or enable services such as commenting on a blog.

 

3. First party cookie / Third party cookie

  • First party cookies are set and used uniquely by Unify
  • Third party cookies are either set up, either used by third party, other than Unify

Where the cookie is mandatory, “NA” can appear in the part “How to disable / enable this cookie”.

Download the Cookie table in PDF format

Changes to this policy

If you have any questions refer to paragraph “Your rights”.

How can I control or delete cookies?

Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.

How can I control or delete cookies?

To delete your cookies or change your preferences, please click the Privacy Settings overlay banner below.