OSCC Analytics (Powered by Softcom)

Real-Time, Blended & Historical Data Analytics For OSCC and Campaign Director

OSCC Analytics powered by Softcom provides an integrated Data Analytics solution for OSCC customers. Architected for seamless integration to the Unify OSCC platform,  OSCC Analytics allows customers to access and view Real-Time or Historical information that will help them manage their call centers more effectively.

OSCC Analytics Wallboard technology provides information displayed on Smart TV wall-mounted monitors.

OSCC Analytics Life of Call is a visualized cradle-to-grave call history by date range, showing grouped or individual calls broken down by call segments, showing statistics for each segment.

OSCC Analytics is compatible OSCC V9, V10 and V11.

OSCC Analytics Highlights:

• Self-serve Business Intelligence
• Numerous valuable KPIs and Dashboards provided on delivery
• Cradle-to-grave reporting
• Advanced analysis and breakdown of data
• Smart TV Wallboard Displays
• Scales to over 10,000 agents, with multiple contact centers and locations
• Supports full tenancy and data rights
• Consistent, validated, trusted data
• Supports Tenancy and full data rights
• Easily schedule data exporting process
• OSCC Connectors for CMS Voice Recorder, CMS Outbound Dialer, ASC Voice Recorder, Genesys IVR ,as well as custom integrations

Contact Softcom for further information or demonstrations.