XPhone Unified Communications (V4)
XPhone UC bundles various communication channels such as telephone, mobile phones, fax, voicemail, text messaging and instant messaging into one user interface, combines them with presence management and integrates them with applications and business proc
XPhone Unified Communications is the ideal extension of the Unify telephone systems. XPhone UC bundles various communication channels such as telephone, mobile phones, fax, voicemail, text messaging and instant messaging into one user interface, combines them with presence management and integrates them with applications and business processes.
Features:
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CTI (Computer Telephony Integration)
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* Powerful telephony functions integrated in applications like Microsoft Outlook, Lotus Notes, Tobit David, ERP systems), CRM (customer databases), web browser etc.
* Integration into business processes
Linking of telephone events to specific actions, e.g. Start of applications (e.g. customer data from CRM systems, etc.), automatic creation of letters or faxes
Mobile Phone Integration
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* One-number function for indirect dialing via telephone system
* Mobile CTI functions for BlackBerry and Nokia
* Access contacts and call journals
* change presence status and call forwarding
* Presence status of colleagues
Fax sending and receiving
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* Sending faxes from any application
* Faxes by e-mail
Voicemail
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* Presence, time and number-driven prompts with automatic switching on and off
* Including professional voice mail greetings
* Integrated Voice Mail Recorder to record individual announcements
text messaging
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* Sending text messages with the XPhone UC Commander (Client)
Instant Messaging
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* Send and receive companywide short messages
Auto Attendant
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* Automatic call answering and transfer (via DTMF)
* Announcement/Greeting before connecting (date and time controlled)
* Number-controlled, multi-level, linked announcements
* For up to 20 concurrent auto attendants