Calibre

Best-in-class collection/recording solution that transforms captured interactions and associated metadata into decision-enabling intelligence. 

A reliable and full-featured business improvement tool that enhances performance, optimizes operations, boosts productivity, minimizes risk, improves customer satisfaction, and reduces costs while enhancing revenue and profitability.

Calibre records interactions to gain insight into customer experience. The system allows for analysis and measurement to evaluate performance, key indicators, and business processes. Information collected can be automatically reported through interactive dashboards, state indicator widgets, and control limit charts. Calibre can be an integral part of the continuous improvement program with its reliable, easy-to-use capabilities designed to deliver timely and accurate information for analytics and business decisions.