XPhone Connect 6

XPhone Connect 6, the latest XPhone-Release, is an innovative Unified Communications solution that provides the complete scope of state-of-the-art communication technology, such as CTI, conferencing, presence management, multi-user chat, fax, voicemail and screen sharing. 

Thanks to native mobile apps for iOS, Android & Windows and the AnyDevice-feature, mobile workers communicate as convenient as if they were at the office.    

Whether Outlook, ERP- or CRM-system: with XPhone Connect Directory various applications, databases and cloud services can be integrated into communication processes. As a result, dispersed contact information become readily accessible via a flexible free-text search in the XPhone client and mobile app. At the same time any incoming caller is reliably identified before the call is answered. 

Flexibility being at the core of XPhone Connect, it can be deployed where other solutions capitulate. By connecting different locations with different PBXs, XPhone Connect harmonizes heterogeneous telecommunication landscapes to create a uniform communications solution.  

>> Contact-centred communication
Unification of all contacts, channels and the entire communication history in the client. During conversations all communication channels can be seamlessly switched or extended to include additional persons or channels. 

>> Conference server
Conferences are set up with just one click in Outlook or Notes and controlled in the XPhone client (incl. Active-Speaker feature & convenient authentication) 

>> Presence management
Availability and presence status information are displayed comprehensively in the client & mobile app, as well as Outlook, SharePoint, MS CRM/ NAV, etc.

>> Team-Panel
The Team Panel maps the presence and telephony status of whole departments or, depending on the size, the entire company. Calls can be picked or forwarded and conference calls or chats can be launched. The telephony and switchboard functions are available across locations and without linking the telephone systems in a network. 

>> AnyDevice
Full CTI control for any mobile or fixed-line phone (swap hold, forwarding, setting up conference calls, etc.).

>> Follow-Me
Easy call forwarding to any phone.

>> Mobile App for iOS, Android & Windows 
Optimal communication while out and about thanks to accessible contact data, presence information, one-number & multi-user chat (incl. push notification).

>> Screen Sharing
Directly in the XPhone client (incl. transfer of mouse & keyboard control).

>> Contact data search engine
All contacts (from Outlook, ERP, CRM etc.) are accessible in the client and mobile app via free-text search.

>> AppLink
Key information pertaining to a specific person that is stored, for example, in an ERP or CRM-system, is displayed when said person calls.

>> Analytics
The business intelligence module graphically depicts information concerning availability, load peaks, average call duration, etc. in comprehensive dashboards.

>> Download XPhone Connect brochure
http://www.c4b.de/c4b-media/docs/prospekte/XPhone-Connect/C4B-XPhone-Connect-EN-WEB.pdf