Freedom Recording System
Customer:
Dictaphone customers record voice for varying reasons including liability and training.
Finance houses have to protect themselves in cases where there are disputed transactions. “Was it the client who misheard, or the dealer who misquoted?”
Contact Centres have to feel confident that they are providing their customers with the best service and consequently retain and grow their customer base.
Public Safety, Fire, Ambulance and Police need to ensure that the correct details of incidents have been recorded. If callers are distressed then the initial call may need to be listened to again to clarify details. In serious circumstances calls can be used as evidence in judicial procedures.
Task:
Dictaphone has been addressing the needs of customers requiring Voice Recording for over 100 years and with this experience and exposure to a complex array of market sectors we continue to push the boundaries of technological advancement.
The decisive point of Dictaphone’s Freedom product is the ability to find a recorded call quickly. By addressing this vital requirement and layering unique hardware and software features onto the product, Dictaphone and Siemens customers have a solution, which can efficiently deliver their voice recording requirements.
Solution:
Flexibility without the Complexity. The modular design of Dictaphone’s Freedom product allows a best-fit scenario where Dictaphone can advise, and you can chose what works best for you.
If you are upgrading your phone system the Freedom plug-in telecommunication interfaces simplify the upgrade path.
It is possible to store your calls, using standard file access methods, anywhere you require and therefore take advantage of the ever-changing media market. DAT, MO, DVD; Freedom is independent from media.
You have several options for retrieving your voice recordings. Freedom Workstation application allows playback and administration of your system. Freedom WEB provides call playback using only a web browser and no additional software on your PC. Additionally, you could even listen to your calls using a phone handset.
Freedom SDK provides the ultimate in customised solutions. Dictaphone customers can chose to playback calls from within their own applications with the help of Freedom SDK.
Products:
Dictaphone’s Freedom, independent from Archive Media, is a store and forward device. Once voice has been captured, compressed and stored, Dictaphone is able to add further value to this information through a suite of add-on products.
Freedom QMS allows you to evaluate and score your calls using either standard forms provided by Dictaphone or your own custom forms. Ideal for Contact Centres who need to monitor their agents’ performance.
Freedom Select allows you to decide which calls are recorded.
Freedom Custom Data allows you to store data with the call, which is pertinent to your organisation.
Freedom WEB provides the ultimate in call play back. Access your calls from anywhere in the world using your PC, without the need for any additional software. All you need is a WEB browser.
Result:
Since its launch, the Dictaphone Freedom Product has achieved unprecedented success. As we continue to enhance the unique modular design we are providing you with the perfect platform to grow with your organisation.
Link:
WWW.Dictaphone.com