Infinity Call Center Console

The Infinity Telephone Agent Console system is an Intelligent Operator Console and ACD Agent system that provides enhanced functionality to streamline the activities of console operators and call center agents by making information and 

Integration via SIP Trunks:

The Infinity Telephone Agent Console system integrates with Unify OpenScape 4000 via SIP trunks. The AMTECLO Infinity appliance receives calls directed by the OpenScape 4000 switch with the identity of the calling party, called party, and forwarded party enabling call treatment based on call information and allowing calls to be presented to agents operating the Telephone Agent application.

Voice Call Processing:

Infinity Telephone Agent processes calls by transferring them to any configured extension or they are directed to trunks via blind or supervised transfers. In addition to the processing of voice calls tested with Unify OpenScape 4000, the Intelligent Series skills-based ACD has the ability to process inbound e-mails, sms text messages, web chat requests and web API requests, however the integration of these features with Unify OpenScape platforms has not been tested.

Critical Clinical Communications:

Infinity Intelligent Series provides automated communications tools for critical clinical scenarios such as code blue calls, code red fire alarms, stat lab results, stat OR requests and other critical communications requirements.

Easy Configuration:

The Infinity Intelligent Series suite provides scripted call and work flows; scripted code call handling; scripted messaging and dispatching; directory services; and on-call, appointment and workforce scheduling. The system can be easily administered using drag and drop tools and setup wizards.