Eleveo | Powered by ZOOM International

Compliance, Workforce Optimization (WFO) & Customer Experience software that elevates encounters for Contact centers, Back Office.

Our 2200+ contact center workforce optimization customers & partners have awarded us best-in-the-industry customer satisfaction scores, and we are on the 2018 Gartner Magic Quadrant for our industry. Business and technical leaders who choose Eleveo know this is what makes us unique in the industry — our workforce optimization delivers more satisfied customers than every other vendor out there.

ZOOM solves the hardest contact center call recording and monitoring problems in the world—this is critical for workforce optimization in many scenarios, including compliance (where call recording cannot drop). Our architecture is proven in multi-location, high availability scenarios with advanced media lifecycle management and security support, as well as deep Cisco, Genesys, Avaya, SIP (e.g. Audiocodes or ACME), and Radio integration—we record screens and video too.

ZOOM supports virtually every regulatory and compliance requirement in the contact center industry—PCI-DSS and most recently GDPR and MIFID II. For workforce optimization, call recording and monitoring integrates with ZOOM quality management and analytics (as well as CRM and call center telephony infrastructure). Businesses need workforce optimization that is 100% reliable, and ZOOM delivers.