fileAcall

Call Recorder (for TDM interfaces: analog/multiple BRI trunk/ PRI trunk)

fileAcall call recorders satisfy all the requirements of the standard single and multiple user call centers. For large customers fileAcall is an attractive solution for multiple branches at minimum invest, providing a centralized archive. The design of call recording structures as well as the installation is easy. fileAcall call recorders are connected into existing telephone (trunk) lines. The systems are working with any HiPath and Hicom PBX.

For multiple users
·    Operated in 1-4 ISDN BRI trunk lines / in PRI trunk line
·    Simultaneous recording of up to 8 / up to 30 conversations
·    Internal storage on hard-disk (>20.000 h) or CD burner 
·    Black- / white list defining extensions to be (not) recorded 
·    Automatic or on-demand recording
·    Announcing of recording is an option (Announcement flexible)
·    Storage of date, time, phone numbers and extensions
·    Optional encryption
·    Archive search for date, time, phone no. and extension
·    LAN connection for back-up and archiving purposes
·    Playback locally at the device or playback at the PC 
·    PC archive- software available as an option
·    Sending of recordings as a file via email
·    Automatic line transparence while power fails
·    Designed for 24 hour operation
·    minimum power consumption of less than 20 Watts 

For single user
·    Operated in the analog phone line or line of handset
·    Internal storage on hard-disk (>20.000 h) or CD burner 
·    Automatic or on-demand recording
·    Announcing of recording is an option (Announcement flexible)
·    Storage of date and time with the recording
·    Optional encryption
·    Internal archive with search for date and time
·    Playback locally at the device or playback of the archive CD at the PC 
·    Automatic line transparence while power fails
·    Designed for 24 hour operation
·    minimum power consumption of less than 20 Watts