Red Box Quantify Recording Suite

Capture all of your communications with confidence with Red Box’s recording suite. Highly resilient voice capture supports a number of use cases including compliance, resolution, verification, customer experience, agent welfare, quality management and training. 

Single Solution:
Voice and metadata can be captured across legacy and new platforms for a complete view of communications across the organisation. 

Unrivalled Compatibility:
Quantify is compatible with communication platforms across major telephony vendors and financial trading systems. By working with the world's leading vendors we offer the assurance that our recording solutions meet the highest standards for integration and interoperability.

Highly Resilient:
With automated failover between primary and secondary servers and the option of purchasing back up channels, Quantify supports the highest levels of resilience. Easily configurable alarms can be set to keep you up to date about system performance.

Flexible:
For flexibility, Quantify supports on-site, virtual, and hosted deployment models. Whichever option you choose, it’s easily scalable so can grow with your organisation.

A choice of powerful applications:
Your Quantify recording system offers a choice of applications allowing you to get the most from your recorded communications. Fast, efficient, and powerful search facilities allow you to deep-dive into your data using multiple metadata criteria including spoken words. Our integrated media players allow quick replay and fine media control for dexterous playback. Live Acquire tools allow you to listen to recordings in real time, helping you to act fast and effectively.

Open Integration:
Red Box offers a comprehensive API architecture giving you complete data sovereignty of your voice data, integration-with your existing and future business systems, and access to a broad ecosystem of  best-of-breed AI and analytics vendors.