INSPIRATIONpro

Setting a new standard, INSPIRATIONpro lets contact centers evaluate and analyze all customer interactions such as phone calls, related screen data or e-mails.

Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis. As a result, campaigns become more efficient, and costs of ownership are significantly reduced.

The integrated analysis of customer interactions lets clients significantly increase their process efficiency and therefore guarantees improved customer service and competitive outcomes. Companies achieve differentiation through more targeted, pro-active and foresighted service.